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Established in 1983, South West Communications Group has been
delivering innovative, secure, reliable and scalable communication
solutions that address real business and customer needs without
compromise for 28 years.
We are viewed as an all encompassing communications company that
enjoyed industry award-winning status in 2010, having won the Comms
National “Enterprise Vertical Solution” award, the Comms Business
“Reseller of the Year” for large businesses and organisations and
“Overall Reseller of the Year” awards and the Federation of
Communication Services’ “Communications Provider of the Year”. We
always strive to deliver high quality, high performance and
well-managed solutions on time and within budget.
We have a wide customer base across the UK and specialise in the
SME, MLE and the public sector market space. Our customers range
from large corporate multi-site organisations to smaller, regional
single site organisations. The variety of business types throughout
the region leads to a varied customer profile; however, we are able
to demonstrate significant success within the education, health,
housing and local government sectors in particular.
We are headquartered in Exeter with regional offices in South Wales
and Portsmouth. While we have the capability to deliver solutions on
a nationwide basis (and indeed have several national account
clients) our primary geographical areas of operation include the
south and south west, the south Midlands and Wales extending east to
London and down to Brighton.
Customer service
With 120 dedicated staff, more than 50% of whom are customer facing,
the business has continued to demonstrate outstanding performance
showing consistent growth and profitability throughout the years.
Indeed year on year, nearly 60% of our new business comes from
either existing users or from customer recommendations.
As a customer focused organisation, we offer 24-hour support backed
up by a substantial holding of maintenance spares for all components
that we implement for customers. We appreciate the amount of repeat
and referral business that we receive and work hard to provide the
levels of service required by our customers in order to retain their
existing business and to receive additional business in return.
South West Communications Group continuously investigates and tests
new and emerging technologies to ensure that we continuously develop
and complement our existing solutions. With 27 years’ experience in
the field of telecommunications, we have developed a significant
number of long standing and trusted relationships with key customers
from all industry sectors through our ability to deliver on what we
promise.
Solutions
Business telephone systems - We design, supply,
install and support telephone systems for small and medium
businesses through to large corporations and public sector
organisations, including contact centre, unified communications,
video conferencing, call recording and mobility solutions.
Calls and connectivity - We can meet all your
connectivity needs including provision of fixed and mobile lines and
minutes, business broadband solutions, geographic and non geographic
inbound services and SIP connectivity together with online
management tools and high level SLAs.
Data centre services – Our data centre is best in
class for security, environment, power, fire prevention and network
connectivity and can provide scalable, high availability, flexible
solutions for all your server hosting, disaster recovery and data
backup requirements.
Data network solutions - We are specialists in both
fixed and wireless LANs, WANs and VPNs, often incorporating point to
point microwave connectivity, wide-ranging WiMAX solutions and
revenue generating WiFi hotspots.
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