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Northwick Associates Limited

27 Aintree Road, Keytec 7 Business Park
Pershore Worcestershire
WR10 2JN

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About Northwick Associates Limited

Northwick Associates Ltd, specialists in Gym Equipment Repairs and Maintenance. Visit our website now.

Opening Hours

Monday 09:00 to 17:00
Tuesday 09:00 to 17:00
Wednesday 09:00 to 17:00
Thursday 09:00 to 17:00
Friday 09:00 to 17:00
Saturday Closed
Sunday Closed

Payment Methods

Visa
Cash
Visa Debit
Cheque
BACS
MasterCard
Online Bill Payments
Paypal
Direct Debit

Payment Terms

Pro-Forma 15 days 30 days
5.00
Based on 16 Reviews
Leave A Review
JMc,

Hi Jon. Just to let you know that the console you sent is up & running perfectly. We really had given up on the treadmill when we contracted you for an online session. However thanks to you we have a replacement console for a fraction of the price of a new treadmill & we were confident to install it ourselves after our session with you. Other companies we had contracted just told us to buy a new machine. Many thanks for your help.

DAL ,

Just to let you know that I am very happy with the work that Dave Roberts did on my treadmill today. He was very thorough in testing it out for issues before giving it a full service. He didn’t do any work that wasn’t necessary and made recommendations going forward, which I will act upon. He was happy to take time to explain things and answer my questions. I didn’t get the impression that he was ‘on the clock’, which is so refreshing. Many thanks again for a job well done.

MG,

Had an on-line diagnostic session with Dave Roberts today. He was delightful and very helpful. He found the fault which I have managed to repair easily myself and the treadmill is working well again. Saved me a lot of money and aggravation for which I am very pleased. Thank you.

TMC,

Good Morning Jon, For me the organisation, speed, response and outcome were better than expected. The appointment was punctual, informative and conducted in a way that I felt confident the issue was being dealt with properly at all times. I was happy that the issue was diagnosed and solutions discussed with all my questions being answered. The following up e-mail detailing both of these was prompt and also the guidelines should I wish to proceed with a replacement. I have no hesitation in using a remote engineer again.

AS,

Hi Jon, Excellent! I appreciated the process of explaining my experience and your viewing of the equipment, section by section, to make sure that there was no other issue for us to consider. I felt reassured, had time to ask the “simple” questions and am happy to take the recommended action. I’d also be happy to call you out if my next step does not succeed. Really appreciated it!

TC,

Nick has completed the repairs and I’d like to say what a professional engineer he is. I’ve never seen anyone so organised with the way they undertake the entire job from start to finish. I’ve managed a considerable number of surveyors over the years but he stands out among them.

HG,

Engineer arrived within the estimated time. He was polite and efficient, explaining what he was doing and what was required to rectify the problem.

Dan Kelly,

Dear Alison. I would like to congratulate you and your team on their speedy service, in getting my treadmill back up and running. Nikki initially via email was courteous, warm and business like. Also Dave the engineer, who quickly diagnosed and fixed my problematic treadmill within twenty minutes. He is a true professional , and obviously a real expert in his field. When dealing with 3rd party companies who send experts round to diagnose and quote/repair, there is always initial apprehension that you will be treated with integrity and fairness. Those two qualities so vital in repeat business and referrals, are evident in abundance with your team. Sincerely Dan kelly. March 2017

KPG,

Hi Cheryl, just to say thank you to you, Nikki & Christie for all your help. Please let the right people know that Christie was professional, prompt and generally delightful!

JWB,

Thank you for today. The engineer did a great job and has been so professional, I would highly recommend him, a great reflection on your company. Thank you.

Mrs C,

May I just pass on to all the team what a proficient and excellent service we have received, from booking the appointments with Cheryl, to the 2 patient and knowledgeable engineers that called. We rarely experience such an excellent service.

MS,

I was very impressed with the professional approach and the quality of the advice and guidance provided. You clearly understood the problem and proceeded to eliminate possible causes in a methodical way. You explained what you were doing and how the machine worked, more importantly you fixed it there and then. Our experience overall could not have been better and we will happily recommend your company. I would also add that your charges were also very reasonable in my opinion. Thank you for getting us back on our treadmill!!

Lee Rogers, The Abbey Sports Centre

Our members have already noticed a huge difference and are extremely happy with what you are doing. From a staff point of view, you have made our lives so much easier and far more comfortable as we can now reassure customers work will be done rather than having to make excuses. A huge thanks to you and all at Northwick who have helped provide this fantastic service!

TS,

We would just like to thank you for your excellent customer after sales service, we were both extremely impressed by the prompt and professional service that you have given us in repairing our treadmill. We shall certainly be recommending you in the future. Thank you.

TS,

It's refreshing to find Engineers who know what they are doing

Christine,

Your Engineer was exemplary, he was both courteous and professional. After my experience I would be happy to recommend you.

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