We have been using Snapfulfil now for about 4 years at one of our (first) fulfilment centres in the UK.
The implementation process was very straightforward. They walked through our business processes, and together we developed a set of functional requirements; of which they took away and delivered for us, on time. From contract award at the end of October 2009, we went live at the beginning of February, on time. In this time, we also installed the RF infrastructure, recruited and trained the operators, etc.
Some aspects of our process are non-standard due to the way our Customer works, and we overcame these problems through simple practical solutions.
The uptime of the system has been excellent, and I cannot think of any time that we have been affected by this. The automatic 3G backup is in place, should any problems with Internet connection arise.
We cannot compare it to other systems, but we have hit all of our KPI's on the contract and SnapFulfil have played their role in this to
We have used Snapfulfil for a few years within a variety of applications.
We found initial implementation for a relatively straightforward operation to be very swift, and certainly lived up to their statements.
We subsequently implemented the system for a very complex, large-scale operation where our customer had a substantial number of specific and unique requirements. We found the attention to detail, and the ability to adapt the system to our changing specification invaluable.
During live operations, our customer changed elements of the specification further, and the response from the Snap team was superb.
I would not hesitate to recommend this system in the future.
The WMS system that we were using was an integrated function of our retail system (4D) and as we got larger, this was unable to keep up with our requirements.
We carried out training on SnapFulfil in January 2010, and went into the implementation stage in March. The team from Snap were always on hand to solve any difficulties we had or answer any of our questions.
The staff was very quickly impressed with the ease of use of the system and, within a couple of days, had completely settled into the new routine. The system is very user friendly and reduces the risk of errors quite dramatically.
The support that we have received over the last 3 years has been fantastic, and this means that we know that any emergency we may have is going to be dealt with professionally and stress free.
I would say that we the main benefits from using the system are the staff is less stressed and work at a better pace and much reduced manpower. This has been quite literally a life saver!
Prior to using SNAP we managed our warehouse via our Microsoft Dynamics ERP system.
We decided to go with SNAP as we established that SNAP was best placed to provide us with far more efficiencies and control. Don’t get me wrong, we looked at a number of “big players” at that time, but SNAP really stood out for us.
SNAP being a SAAS solution fitted our business model due to the low CAPEX spend and timescales.
We’ve been using SNAP for a number of years now and it’s still delivering fast and “state of the art” functionality.
Setup was a breeze with good clear concise specification documents, and their project managers understand multi picking operations and warehouses.
Visually it’s the best I’ve seen, the GUI is very easy to use, and the system works in a logical manner.
Biggest benefits of using SNAP for us are ease of implementation and use; power/reliability of the system; Pick Consolidation capabilities and scalability.
Their superior support team will serve your business well.