Did you know 80% of CEOs believe they deliver an exemplary customer experience and only 8% of customers agree❔ I help clients get into the 8% of companies with delighted customers. True to my principles, I listen, understand your needs and build tailored hands-on-support and mentoring. Then we -you and I – focus on delivery and results. Don't leave your customer experience to chance.
Delta Swan07949127999
1 Derwent Business Centre, Clarke Street
Derby Derbyshire
DE1 2BU 5
Steve Shepherd, Rolls-Royce Heritage Trust
Our museum has a strong plan for the future. We are comfortable with the technology, logistics and planning, but felt we needed a steer on how to enhance our customer journey for members of the public.
Michelle gave us a thorough assessment of the activities and emotions would-be visitors go through to learn about and visit us. She illustrated her feedback with insightful examples during meetings and detailed her findings and recommendations in a professional report.
We couldn't be more delighted and have built the customer experience into our plans.