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LIMA Networks are an IT Total
Solutions provider. We offer a portfolio of products and services
which help and support your business whether you’re a small start up
company, a large corporation, school or university. We have industry
qualified and accredited staff who can help you design, procure,
install and support the most cost effective and efficient solution
for you’re needs. We can install complete IT systems from desktops
and servers to online hosted solutions and then offer you a
comprehensive selection of IT support services supporting you
24x7x365. Having our own data centre enables us to offer you the
latest disaster recovery solutions for remote hosting of your data
or desktop which can save you time and money.
Why LIMA Networks?
 Our
professional and network support services and the ability to provide
high quality solutions are the heart of our business ethos. At LIMA
Networks we understand that server and network downtime are one of
the most costly and disruptive issues with outages causing loss of
productivity and business. We are proud of our ability to develop
long term relationships with customers and we strive to offer the
best service that maximises business benefit.
Our Level of Service
 We
LIMA take great pride in our accreditations and achievements. The
sales and technical accreditations we hold are some of the best
available in the industry, ensuring we have the knowledge and skills
required to deploy innovative solutions and provide unrivalled
quality in all the work we do. We also hold ISO 9001:2008
accreditation and will shortly achieve our ISO:14001 and ISO:18001
accreditations and are very proud of our Investors in People status
and the team at LIMA it represents.
LIMA Networks have long standing relationships and accreditations
with Microsoft, APC , HP , NetApp, Vmware, Veeam, Cisco, Citrix,
Websense, Webroot, Sage, IBM, Blackberry, Xrio, Symantec, AppSense,
O2, Vodafone,
IT Support 24x7x365
LIMA Networks Elite Support packages offer our customers an
Unlimited Network Software Support solution, this high level of
service is maintained through the number of highly trained and
skilled helpdesk engineers we employ. We are able to respond to
customer fault calls quickly and efficiently. Working with our
customers we strive to maintain the highest SLA's and first time
fixes.
Our support teams are based in Salford Quays, Manchester and Thorpe
Park, Leeds, making us ideally suited to support both local
businesses requiring frequent onsite visits and remote customers
with high level requirements.
Our support services:
24x7 Support
LIMA offers access to engineering services during both normal
working hours and outside normal hours including weekends.
12x5 Support
Lima's 12 x 5 Support option offers extended hours access from 7am
to 7pm*
9x5 Support
Standard opening hours are 8.30am through to 5.30pm - Monday to
Friday with a maximum SLA of 4 hours.
Remote IT Support
Lima's Remote IT Manager (RITM) service offers customers a proactive
'Virtual' IT Manager with continual automated monitoring and
reporting
Infrastructure Solutions
Our solutions can assist your organisation reduce costs and improve
the flexibility of your IT infrastructure by delivering greater
control over your desktops, servers and applications. Enabling you
to maintain day-to-day business operations, whilst at the same time
providing the platform for future strategic developments that will
allow your business to grow and cope with change.
LIMA Networks has partnered with NetApp, VMWare, Veeam and Citrix
the global leaders in virtualisation and storage technology. This
enables us to design, implement and support virtualisation and
storage solutions that deliver real benefits, including:
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Reduced costs by leveraging your
existing investment-
Flexibility to cope with changing
market, economic and business demands-
Simplified management of your IT
resources-
Greener IT with reduced carbon
emissions and physical footprint-
Cost-effective disaster recovery
capability
IT Procurement
Lima's procurement and logistics team is skilled in finding the
right products at the lowest prices. This ensures our customers
always get competitive pricing without having to spend hours of
their own time contacting numerous suppliers for the best price.
Public Sector IT Solutions
We understand that those operating in the public sector (Government,
NHS, Education and Charities) are faced with reducing budgets and
the need to do more with less. Nevertheless, you still need access
to high quality technologies and services.
Dedicated Public Sector Team
LIMA Networks have many years experience of helping Public Sector
bodies achieve excellent return on their IT investment. Our
dedicated Public sector team's expertise in sourcing products and
providing solutions which will ensure you get full value for your IT
spend. |
