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Maintel is one of
the largest independent communications integrators in
the UK. We deliver voice and data equipment,
installations, maintenance and professional services to
over 12,000 customer sites nationwide.
Our offering is simple; one point of contact for all
your communication needs, providing everything from
voice and data support services, consultancy and
equipment sales to pre-sales, project management,
engineering and software upgrades.
Our customers have experienced first hand our commitment
to providing high quality service, through our
engineers, customer service desk and account management.
Through consultancy services
Maintel adds real value in designing the best
solution by understanding our customers’ requirements
and their budget. This gives our customers confidence in
Maintel delivering
the best solution for them, providing a good service and
sound advice.
We encourage our clients to use our expertise whenever
required so that we can become an extension to your
IT/Telecoms teams. It is always our aim to become a long
term trusted partner and to understand what drives your
business so that we can create real competitive
advantage from your IT and Communications strategy.
Our independent status and expertise makes us best
placed in providing not only an excellent quality of
service but also expert and impartial advice.
Maintel has a truly
nationwide presence and we employ more than 100
qualified engineers who operate throughout the UK and
are directed from our Technical
Service Centre in London.
We have highly qualified Enterprise level engineers
trained on the key manufacturers we support. In the SME
sector, 50% of our engineers are multi-product skilled,
giving us increased flexibility in the services we
provide to our customers as the same person can provide
service for multiple vendor equipment.
Maintel provides
security cleared engineers to a number of our clients,
allowing us to operate effectively within sectors such
as the Ministry of Defence, Education, and Government.
Maintel is a premier
partner with most leading telephony manufacturers in the
UK and as such able to offer a high quality support for
all their products. This accounts for more than 75% of
the PBX vendors in the UK market. We design, build and
demonstrate solutions either in a working environment or
at the manufacturer’s demonstration suites, whichever
suits the customer.
Maintel is one of
only a few companies in the UK holding 3rd line support
contracts with Siemens, Avaya and Mitel enabling us to
access technical support and escalate issues directly to
the manufacturer as required.
Additional to our in house capabilities we also have
longstanding relationships with trusted partners
enabling us to offer a managed service for additional
products (such as call logger, voice recorder, IVR etc),
ensuring our customers only have one point of contact
regardless of vendor equipment. |
