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Elite Telecom was formed in 1996 following the
deregulation of the UK telecommunication industry in order to help organisations
find their way through the maze of complex offerings from different service
suppliers. Operating within the B2B telecommunications sector, Elitetelecom Plc
specialises in the design and build of bespoke telecoms solutions for businesses
which add value and increase efficiency. Our innovative products reduce queuing
time for callers and increase the average number of orders taken per hour per
agent ultimately reducing the cost per customer acquisition and increasing
overall customer satisfaction.
Providing a Unique Service with an Individual Approach
 It
is almost impossible to obtain the very best products and services from any one
carrier which is why the reseller business model is gaining in popularity with
both SME’s and large bluechip companies alike. Most other resellers tie
themselves to one or two carriers; however we at Elite believe that to offer a
truly independent solution dictates that we offer products and services from all
the major UK networks and suppliers. As a result of our supply agreements Elite
can ‘cherry pick’ the best from within the UK market and provide a solution
totally geared to the requirements of the customer as opposed to one which is
limited by the product set of one particular network or manufacturer. As the
largest independent switchless reseller in the UK, we have negotiated the same
‘carrier’ rates across all of our providers. This enables us to be truly
independent and genuinely act in the best interests of our customers.
The Elite Mission
Elite’s mission is to provide customers with an unrivalled portfolio of products
and services, backed with excellent customer and technical support, second to
none. We understand the importance of excellent customer service and will ensure
that our team handles your account effectively and pro-actively. This is
reflected in our impressive client retention record and our 24 hour 7 days a
week technical support. We always ensure that we fully understand what each
customer already has in place and then ascertain additional needs. When new
products are developed the team apply their knowledge to recommend improvements
and new solutions to customers. 24/7 support offers continual emergency contact
for customers who need it so the team are always on hand to suggest ideas and
the answer to problems.
From Humble beginnings Elitetelecom has enjoyed record growth, having almost
trebled it’s Corporate Client Database with acquisitions such as Kwik Fit, P&O
Ferries, The Tussauds Group and LG, and has won several prestigious awards
including The National Orange Business Award. Elite was also listed in The
Sunday Times Tech Track of the top 100 fastest growing businesses and was
short-listed in the 2005 National Customer Service Awards in the IT & Telecoms
category.
Products and Services
Our innovative products provide customers with tangible and quantifiable facts
regarding the performance of their business. Elitetelecom’s impressive range of
services and products include; call recording, call queuing, call diverts,
online call management, IVR, disaster recovery, data storage, data solutions
(both on and off site), broadband, ADSL, SDSL, MPLS, leased lines, telephone
systems, telephone systems maintenance, video conferencing, VOIP, 0800 free
phone, 0871, 0844 and 0845 non geographical numbers.
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